Going Live: Starting and Running a Virtual Reference Service
Product Details
* Paperback: 196 pages
* Publisher: American Library Association (May 1, 2003)
* Language: English
* ISBN-10: 0838908500
* ISBN-13: 978-0838908501
* Product Dimensions: 9.2 x 6 x 0.4 inches
* Shipping Weight: 9.6 ounces
Editorial Reviews
From Booklist
Virtual reference entails real-life decisions, services, budgets, constraints, and opportunities. This book includes an overview of many questions that need to be answered when providing real-time, online reference service. Although the brief discussions of these issues are satisfactory, the most useful parts of the book are appendix A, “The Software Feature Checklist”; chapter 4, “Marketing Virtual Reference Services”; and Bernie Sloan’s abridged version of his “Digital Reference Services Bibliography.” Chapter 2 is a nice overview of what can be done and how to do it, from designing a project through staffing, costing, and copyright. The chapter on managing virtual reference reflects only one style of management, as does appendix B, “Sample Pre-employment Screening Test and Key”; these are of less value than the rest of the book. Somewhat expensive but potentially useful. RBB
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